Effective Nurse Communication on The Level of Client Satisfaction in The Inpatient Room
DOI:
https://doi.org/10.35747/hmj.v6i1.253Keywords:
effective communication, satisfaction, nurse, quality of nursing servicesAbstract
One of the factors that influence patient satisfaction with health services is communication by health workers. The implementation of nursing care is never separated from the interaction process that occurs between nurses and clients because nursing is based on a caring and helping relationship, in this relationship good communication is needed. Effective communication and quality of nursing services are factors that contribute to patient satisfaction. Clients as users of nursing services demand nursing services in accordance with their rights, namely quality and complete nursing services. Clients will complain if the perceived caring behavior does not provide satisfaction for him. Objective: To determine the relationship between effective nurse communication and the level of client satisfaction in the Inpatient Room. Methods: The design of this study was correlational with a cross sectional approach. The population in this study were clients who were treated in an inpatient room, totaling 20. Random sampling technique, the sample in this study was 17. Spearman's Rho correlation test with = 0.05. Results: In this study 14 respondents (82.4%) implemented effective communication and 3 respondents (17.6%) had not/less implemented effective communication and 14 respondents (82.4%) were satisfied and 3 respondents (17.6%) ) not satisfied. The results of the Spearman's Rho Correlation Test obtained p value = 0.000. The conclusion of the correlation between effective communication with client satisfaction is significant. With the Spearman Correlation value of 0.835, it shows that there is a relationship between effective nurse communication and the level of client satisfaction in the inpatient room.
References
Chanda Swastika, Mohammadnezhad Masoud, W. P. (2018). Trust and Communication in a Doctor Patient Relationship: A Literature Review. Journal of Healthcare Communications, Vol.3 No.3.
Dewi, L. (2014). Hubungan kualitas pelayanan keperawatan dengan tingkat kepuasan pasien rawat inap di bangsal penyakit dalam bedah di RS DR. Soetarto.
Ginting. (2017). Komunikasi Cerdas - Panduan Berkomunikasi di Dunia Kerja. Jakarta: PT. Elex Media Komputindo.
Hajriani. (2013). Hubungan Komunikasi Perawat Dengan Tingkat Kepuasan Pasien Yang Dirawat Di Ruang Perawatan Bedah Rsud Haji Makassar.
Hidayah. (2015). Hubungan Kepuasan Pasien Pengguna BPJS Terhadap Kualitas Pelayanan Kesehatan.
Indonesia, R. UNDANG-UNDANG REPUBLIK INDONESIA NOMOR 44 TAHUN 2009 TENTANG RUMAH SAKIT. , (2009).
Kusminarti, R. (2013). Persepsi Tentang Profesionalisme, Komunikasi, Motivasi kerja, lingkungan Kerja Dan Kinerja Perawat. Daya Saing Jurnal Ekonomi Manajemen Sumber Daya, Vol. 14, N.
Norouzinia Roohangis, Aghabarari Maryam, Shiri Maryam, Kharimi Mehrdad, S. E. (2016). Communication Barriers Perceived by Nurses and Patients. Glob J Health, 8, 65–74.
Nursalam. (2014). Manajemen keperawatan: Aplikasi Dalam Praktek Keperawatan Professional. Edisi 4. Jakarta: Salemba Medika.
Rosmilawaty, Akmal, K. A. (2013). Pengaruh Kepuasan Pasien Terhadap Minat Menggunakan Jasa Pelayanan Keperawatan Di Ruang Rawat Inap Rumah Sakit Umum Daerah Pangkep. Jurnal Ilmiah Kesehatan Diagnosis, 2.
RSUD H. Hasan Basry Kandangan. (2020). Profil Rumah Sakit.
Rusnoto, R., Purnomo, M., & Utomo, T. P. (2019). Hubungan Komunikasi Dan Pelayanan Keperawatan Dengan Tingkat Kepuasan Pasien. Jurnal Ilmu Keperawatan Dan Kebidanan, 10(2), 343. https://doi.org/10.26751/jikk.v10i2.737
Siti M, Zulpahiyana, I. S. (2016). Komunikasi Terapeutik Perawat Berhubungan Dengan Kepuasan Pasien. JNKI, 4(1), 30–34.
Watson. (2011). Theory of Human Caring, Danish Clinical Nursing. Journal.Availablefromwww.Uchsc.Edu/Nursing/Caring.
Widyantara, F. R. (2018). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Inap Pada Rumah Sakit Kusta Kediri. Jurnal Ilmiah Mahasiswa Ekonomi, 1(2). https://doi.org/://doi.org/10.30737/jimek.v1i2.312.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Healthy-Mu Journal
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
